Welcome to Roxy Shop, where we bring the beach to your doorstep! We’re committed to making your shopping experience as breezy as a day by the ocean. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to get your beachwear to you:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Includes tracking

International Shipping

We ship worldwide (excluding certain Asian and remote areas). Please note:

  • Customers are responsible for any customs fees or import taxes
  • Delivery times may vary based on destination
  • For returns, mark packages as “Returned Goods” to avoid additional customs charges

Returns & Exchanges

We want you to love your Roxy Shop beachwear as much as we love designing it! If you’re not completely satisfied, our hassle-free returns policy makes it easy to exchange or return items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Important Note:

For hygiene reasons, we cannot accept returns or exchanges on:

  • Swimwear bottoms
  • One-piece swimsuits
  • Rashguards

Exceptions are made only for defective items. All swimwear must be tried on over underwear.

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our return center at:
    Roxy Shop Returns
    3252 Hilltop Drive
    Amarillo, TX 79106
    USA
  5. Track Your Return: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

Prefer a different size, color, or style? We’re happy to exchange your item:

  • Exchanges are subject to product availability
  • We’ll notify you if your requested exchange item is out of stock
  • Price differences will be charged or refunded as applicable

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Need Help?

Our goal is to make your Roxy Shop experience as carefree as a day at the beach. If you have any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

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