At Roxy Shop, we want you to love your beachwear as much as we love designing it. If you’re not completely satisfied with your purchase, our hassle-free returns policy makes it easy to exchange or return items within 15 days of delivery.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Note: For hygiene reasons, we cannot accept returns or exchanges on swimwear bottoms, one-piece swimsuits, or rashguards unless they are defective. All swimwear must be tried on over underwear.

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our return center at:
    Roxy Shop Returns
    3252 Hilltop Drive
    Amarillo, TX 79106
    USA
  5. Track Your Return: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

Prefer a different size, color, or style? We’re happy to exchange your item:

  • Exchanges are subject to product availability
  • We’ll notify you if your requested exchange item is out of stock
  • Price differences will be charged or refunded as applicable

Return Request Template

To make your return request as smooth as possible, use this template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Roxy Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details: Item(s) to return/exchange: – [Product Name] – [Size/Color] – [Reason for return/exchange] For exchanges, please send: – [New Product Name if different] – [New Size/Color] I have reviewed the return policy and confirm the items are in original condition with tags attached. Please provide return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

International Returns

For our international customers (excluding certain Asian and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Our goal is to make your Roxy Shop experience as carefree as a day at the beach. If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

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