Welcome to Roxy Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for here, feel free to contact our friendly customer care team at [email protected].
About Roxy Shop
Who is Roxy Shop’s target customer?
Our ideal customers are fashion-forward individuals who love beach and summer activities. We cater to women and men who appreciate stylish swimwear and beach essentials, from bikinis and one-pieces to boardshorts and rashguards. Our customers value both style and functionality in their swimwear and want reliable, fast delivery to start their summer adventures.
What is Roxy Shop’s style aesthetic?
Roxy Shop offers a fresh, vibrant beachwear collection with a focus on contemporary styles. Our products combine fashion with functionality, featuring trendy designs, quality fabrics, and attention to detail that stands out on any beach or by the pool.
Products
What types of swimwear do you offer?
We offer a complete range of swimwear and beach essentials including:
- Bikinis (various styles and designs)
- Boardshorts (for men and women)
- Cover Ups (lightweight options for beach to street)
- Dresses (perfect for summer outings)
- One Pieces (stylish and supportive)
- Rashguards (for surf and sun protection)
- Wetsuits (for water sports enthusiasts)
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend measuring yourself and comparing with our size chart for the best fit. If you’re between sizes, we suggest sizing up for comfort, especially with swimwear.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect all your personal and payment information. You can shop with confidence knowing your data is secure.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, which means we can only modify or cancel orders within 1 hour of placement. Please contact us immediately at [email protected] if you need to make changes.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries! However, we currently cannot ship to some remote areas and parts of Asia. During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
We offer two convenient shipping options:
- Standard Shipping ($12.95 flat rate): Faster delivery via DHL or FedEx (10-15 days after dispatch) with full tracking
- Free Shipping (orders over $50): Cost-effective delivery via EMS (15-25 days after dispatch)
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. For Standard Shipping (DHL/FedEx), you can track directly on their websites. For Free Shipping (EMS), tracking is available through your local postal service once it arrives in your country.
What if my package is delayed?
While we make every effort to deliver within the estimated timeframe, occasional delays can happen due to customs or other factors beyond our control. If your package is significantly delayed, please contact us at [email protected] and we’ll do our best to assist.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn, unwashed, and in original condition with tags attached. Swimwear must be tried on over underwear for hygiene reasons.
How do I initiate a return?
Please email us at [email protected] within 15 days of receiving your order with your order number and reason for return. We’ll provide return instructions and the address to send your items.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
How long does it take to process my return?
Once we receive your return, please allow 3-5 business days for processing. You’ll receive an email notification once your refund has been issued. Refunds typically appear in your account within 5-10 business days depending on your payment method.
Contact & Support
How can I contact customer service?
Our customer care team is happy to help! You can reach us at [email protected]. We aim to respond to all inquiries within 24 hours during business days (Monday-Friday).
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time). Emails received outside these hours will be answered the next business day.
Where is Roxy Shop located?
Our headquarters is located at:
3252 Hilltop Drive, Amarillo, US 79106
However, we operate primarily online to serve customers worldwide.
3252 Hilltop Drive, Amarillo, US 79106
However, we operate primarily online to serve customers worldwide.
Ready for your summer adventure? Shop our collection today and enjoy fast, reliable delivery to get you beach-ready in no time!